- Why Us?
- White Label
TWIPLA is a 3rd party plugin on Wix Market, and it can be easily added to your WordPress site. You can find detailed information on how to install it in our install guide here.
Please note that your browser might have cookies blocked for third party apps (or all cookies are blocked). You must allow third party cookies, or add this link as an exception to your blocked list, in order to allow cookies from us to be applied.
If allowing the cookies does not do the trick, you can also try out the following:
Re-install the plugin
Clear the cache memory of the browser
Check if it works using an Incognito/Private session or another browser
We highly recommend you not to do so!
Logging in with other TWIPLA accounts within the WordPress plugin is possible, but it will involve adding your site to the other account, which will start tracking visits on that one from that moment. So if you already had data within the previous account (or even worse, if you have already paid a subscription to the other account), you will start from scratch in case you log in with a second account, everything will be switched to the most recent account you've logged in with.
If this has already happened, do not worry, all you have to do is to log back in with the original account, where your data and subscription are, and continue where you left off.
Having the plugin installed and being logged in will keep the app alive. The app is fully installed on your website once you are logged in with your account, because that's the moment when it embeds the tracking code within your website's source code.
The only way to log out is to remove the plugin and reinstall it to get to the Login/Register page again.
Note that if you only have the plugin installed but are not logged in, the app will not track your visitors.
Yes, you can go to our Standalone app and login with the same account you used to login within our WordPress plugin.
As long as the visits are being tracked, this is not something you should worry about!
Most probably, there is a space or a character missing or added extra in the code, and our code checker cannot find it in the form in which it expects to find it. Or the source-code is not publicly visible (due to an iFrame your website is in, or a redirect from a domain to another) and the checker cannot find it at all.
Rest assured, this can be easily dismissed. Just contact us and we'll have it checked and set on successfully installed, if everything is working properly.