All You Need to Know About Your Website's Settings
In Website Settings, you can manage specific components of your website such as general settings, subscription, visitor segments, export and more. If you have more than one website to manage, you can switch between them using the drop-down menu in the top left corner.
Important Hint:
Here you will find all the important general settings, like time zone, email reports, and many more, that you can define for each website. You can update the website's settings anytime you like. These settings are available for both website owners and website contributors.
This section allows you to manage the notifications you would like to receive via email, keeping you informed about your website's performance and new content without needing to log into your account.
Delivered straight to your inbox, the Statistics Reports provide a concise summary of your website's most important metrics, such as the number of visitors, unique visitors, page conversions, and many more.
You can now add multiple email addresses as recipients for the email reports. Previously, only one email address could be added per website.
Here’s how to manage your email reports:
At the bottom of this section, you'll find the Edit Account Notifications & Newsletter Preferences button. Clicking it would redirect you to the My Account section of the Account Settings. Here, you can select which notifications you would like to receive at your account's email address.
Note: You cannot opt out of receiving service messages, such as payment, security, or legal notifications.
To suit a wide range of users, the list of available time zones has been expanded. This update includes both US and international cities, providing a comprehensive selection to ensure precise configuration.
Setting your website's time zone is a straightforward process. You can choose any of the following options to set up your time zone:
Note: If you have multiple websites, remember to set the time zone for each newly added domain.
If you do not want certain visits to be considered in the data within your account, you have three options:
You can customize how your website's URLs are displayed. Choose whether to display your website pages within the app as complete URLs or, as before, as predetermined html page titles – based on the text in the page URL.
Select the option that best suits your needs:
Domain Whitelisting lets you include your website's tracking code on related domains and subdomains, ensuring comprehensive visitor data.
For instance, if your website is "mywebsite.com", you can whitelist your tracking code for mywebsite.shopify.com and track all the visits under a single instance. You can also add rules to whitelist all subdomains for a specific domain in a similar manner: *.anotherwebsite.com.
Our cross-domain tracking lets you see website traffic from all your domains and subdomains within a single account and site. This provides a consolidated view of your audience and website performance across your entire online presence all in one place!
Setting Up Cross-Domain Tracking:
Now you're all set! Our app will now track visits from your whitelisted domains and subdomains, providing you with a unified view of your website traffic.
Note: You can view the statistics of the whitelisted domains under the Pages Dashboards.
This option allows website owners to permanently erase all tracking data associated with this website within our application. The action, which can only be performed by a website owner, will remove all your statistics from your account. Your preferences will be kept the same as before. You will have to confirm this action by entering your password.
If you prefer to receive the deleted data via email for backup purposes, we will first send you a link with your "website statistics archive" and only then reset data. Please do not forget to activate the corresponding checkbox in the modal which appears after clicking the "Reset Data" button. These processes might take up to 24h – based on your website traffic.
Important Hint: While the reset is in progress, your statistics will not be tracked!
This section empowers you to manage all aspects of your website's billing conveniently. You can enter your billing information, manage your payment method, choose the perfect pricing plan based on your website traffic and view your invoices.
The information you add will be used and shown on the automatically generated billing statements for this website.
You can add or edit the following information:
Once you've finished updating your information, simply click "Save Changes" at the upper right corner. Feel free to edit it anytime!
Important Note: Changes to your billing information will only be reflected on invoices generated after you save the updates.
In this section, you can add or change your payment method. Currently, we can only accept PayPal or credit card payments.
You can also turn off the auto-renewal here.
Important Notes:
This section provides you with the information, on which pricing plan you are currently on – based on your website's traffic. The more traffic your website has, the higher your success. However also our cost increases in processing your data.
You can start with the "FREE forever" plan that makes it easy for you to test drive, with zero commitment and pay as you grow.
Unlock more features! Upgrade your plan by tapping the "+" or "Change plan" button.
Here, you can view a list of the invoices generated for the selected website that you can view and save as a PDF for future use.
The list displays the following information:
Simply click the open new tab icon to view the invoice.
Alternatively, you can view the invoices for all your websites by going to Account Settings > Invoices.
Important Note: These invoices only refer to "non-Wix websites". The billing for Wix websites is done separately on WiX.
This section of the Module Settings allows you to select which type of event you want to be tracked by our platform: manually created event tags, default events being auto-tracked or both.
Once accessed, you will have two types of settings available:
Important Notes:
This section allows you to define how you want to set the recordings based on your preference. These configurations pertain exclusively to the "Session Recordings" module and do not impact your website or account settings in any way.
Essentially, there are five aspects that can be customized within this module:
Important Note: If you update your settings for the session recordings module in any way, you always have to click on the button "Save Changes" at the top right of this view.
This section allows you to manage the default currency for your eCommerce statistics. Currently, you can choose from three available currencies:
Note: You can change the default currency at any time to match the currency used for your eCommerce website.
In this section, you can manage your website’s tracking code. The tracking code is a unique JavaScript snippet assigned to each website you add to your account. Whether during the onboarding process or at a later stage, you have the flexibility to install the tracking code according to your preferences. The installation process may vary depending on the platform or website builder you are utilizing.
On the left side of this module, you'll find your Website ID, along with convenient shortcuts: Install Snippet Guide, Contact Our Support, and Book Online Now. This allows you to easily locate the Website ID, which can be used for installations through various methods, such as Google Tag Manager.
We provide two installation options, enabling you to select the one that best fits your requirements:
To ensure compliance with data privacy regulations while enhancing data collection, we've updated our tracking code. Now, you have access to two tracking codes generated for your selected website:
Option 1: Default Tracking Code
Ideal for websites running in Maximum Privacy mode (see Privacy Center > Maximum Privacy). With Maximum Privacy enabled, only this default tracking code is required. If your website displays a cookie banner but is not set to Maximum Privacy mode, you can still use this default tracking code.
Option 2 (Add-on): Non-Consent-Tracking-Code
Designed for websites not operating in Maximum Privacy mode, this tracking code allows you to track visits and events, even if visitors decline cookies. Typically, without Maximum Privacy mode, you must display a cookie banner to remain compliant. If visitors decline cookies, their interactions (including eCommerce events) will not be tracked, leading to incomplete data.
Hence the maximum privacy mode tracking snippet allows you to obtain a compliant data fundament (number of sessions + events triggered) even if you do not run your website fully in maximum privacy mode and visitors do not accept any cookies. You can still load the Default Tracking Code for all visitors who accept cookies.
Notes:
This submodule allows you to manage your website contributors with ease. This view is divided into three sections.
On the left, you'll find the first section which shows the list of the contributors. To modify the current contributors (only possible as an owner), you need to click the dropdown list and select another contributor role.
At this point, the application differentiates between four contributor roles:
On the right side is the second section, Add a New Contributor. To add a new contributor to your website:
The last section shows the Pending Invitations. The email addresses of the contributors you invited will be listed here.
If the invited Contributor already has an account in our app, they just need to accept the Contributor role, and the website data will be displayed in their account. If the Contributor is not registered, they should first register to be able to accept the Contributor role.
For more details on managing your website contributors, you can read more here.
Note: You can use the filter option to search for the Contributor Name or Email.
Visitor Segments is a powerful feature that allows users to tailor their analytics and gain insights into specific groups of website visitors. This enables you to categorize visitors based on various attributes, making it easier to analyze their behavior and preferences.
The Visitor Segments page is divided into two main parts:
Important Note: Access to this feature requires the purchase of a minimum pricing plan. If you do not have the required plan, you will be prompted to upgrade when attempting to create a new segment.
Everything about the corresponding functionality of this module and much more can be found here.
With this feature you can define for which page of your website that your visitors visit, you would like to see a conversion in your statistics within the application. You can also group single pages to one conversion page in order to see cumulated statistics. This will allow you to better evaluate the actual success of guiding your visitors through your core processes (i.e. set a conversion when a visitor has completed the checkout on your homepage, has subscribed to your newsletter, has registered as a website-member, etc.). Conversion pages can only be defined by yourself. Until you have done so, no numbers of conversions will be shown.
If you want to add a new conversion page for the selected website, please click on ADD CONVERSION PAGE. A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.
Important Hints: You can see the statistics of your self-defined conversion pages in the Page Views, Sessions & Visitors Dashboard (Main Report Block) as Converting Visitors or you can go to Pages --> Conversion Pages.
In this view you can group identical pages with different URLs (i.e. the same product page for different articles) of your website for clustered statistics.
Imagine you have an E-commerce website. There is a high chance that you will have the same "Thank you" page for all product purchases at the end of the checkout (even though this page has different dynamic parameters in its URL, based on the purchase). If you do not cluster these URLs, you will see data on each "Thank you" page even though it is the same. Clustering these URLs allows you to see combined statistics for this page, but it will not change your data.
If you want to add a new dynamic page for the selected website, please click on ADD DYNAMIC PAGE. A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.
You can now seamlessly integrate your existing Universal Google Analytics (UGA) data with our app!
We strongly recommend that you import your data after successfully installing our app on your website and having at least one visit tracked by our app to ensure continuity.
As the data is imported, you may see it in real-time. We'll import your data chronologically, starting with the most recent information, giving you a clear picture of your website's historical performance.
More details can be found here.
Important Note: You can only import the data once per website!
Say goodbye to data limitations! Our revamped Export feature empowers you to effortlessly export even the most extensive datasets for your website including company names, UTM Campaigns, and more. Gain deeper understanding and unlock actionable insights with a breeze.
This view is divided into two tabs:
Important Note: Great news! We've removed the 31-day limit, giving you the flexibility to analyze your data for any timeframe you need.
This section allows you to download specific data from the website you've chosen. Explore your options and tailor your export to your needs with these easy steps:
Refer to the list below for the specific columns included in the exported file, determined by the data option you choose:
Important Notes:
This new tab under the Export view displays the history of the requested exports (sent via email) for the past 7 days.
The table is consists of the following columns: