Website Settings

In Website Settings, you can manage specific components of your website. If you have more than one website to manage, you can switch between them using the drop-down menu in the top left corner. The following sections are available to you:

1. General Settings of Selected Website
2. Subscription Settings of Selected Website
3. Conversion Pages of Selected Website
4. Dynamic Pages of Selected Website
5. Privacy Center
6. Import
7. Export

Important Hint: If you have more than one website in your account, remember that these settings only apply to the selected website within the dropdown in the upper left corner of this view. If you want to apply a certain setting for all the websites added to your account, you need to repeat the setting for each website.

Here you will find all the important general settings, like time zone and data protection etc. that you can define per each website. You can update the website's settings anytime you like. These settings are available for both website owners and website contributors.

This section allows you to define the local time/time zone for this website. This is an important step which will enable the statistics to display correctly and give you more sophisticated results for decision-making.

Important Hint: If you have multiple websites, remember to set the time zone for each newly added domain.

In this segment, you are able to select notifications you would like to receive via email:

1. Website Statistics Reports: in this email-notification you will see a set of the most important statistics (number of visitors, unique visitors, conversions, etc.) regarding a website. This will supply you on the go with the most important information without you having to log in to your account.
2. Frequency of Website Statistics Reports: Here you can choose whether you would like to receive the statistic reports daily, weekly or monthly. 
3. Email Address: Fill in the email address to which you would like to receive these notifications

Important Hints: You cannot opt out of receiving service messages, such as payment, security or legal notifications.

If you do not want certain visits to be considered in the data within your account, you have three options:

1. Ignore visits from this browser: If you choose to use the "ignore" function for your own views of your website, the application will not count any of this data. Visits from other people using the same browser (but who have a different IP address), will still be tracked.
2. Supply selected visitors with a link, which will not be tracked: If you anonymized IPs in your settings, you do not know the IPs of your team, or you simply do not want a certain visit to appear in your data, please share the link displayed to you at this place with these people. If they use this link to visit your website, their visit will not be taken into consideration for data displayment.
3. Ignore specific IP addresses: Ignore visits from a specific IP address or from classes of IPs by using the * symbol at the end of the numeric label — e.g. if a class of IPs starts with 192.168.123 just add 192.168.123.* and the entire class will be ignored. After you added the IP please click on the button "Apply".

If you have the desire to reset all your tracked data for this website within the application, this can be done here. The action, which can only be performed by a website owner, will remove all your statistics from your account. Your preferences will be kept the same as before. You will have to confirm this action by entering your password.

If you prefer to receive the deleted data via email for backup purposes, we will first send you a link with your "website statistics archive" and only then reset data. Please do not forget to activate the corresponding checkbox in the modal which appears after clicking on the button "Reset Data". These processes might take up to 24h – based on your website traffic.

Important Hint: While the reset is in progress, your statistics will not be tracked!

You can now choose whether to display your website pages within the app as complete urls or, as before, as predetermined html page titles – based on the text in the page URL.

1.  Show URLs (e.g. /en/about_us/123)
   This gives you the possibility to identify the exact address of the page, but might end up in longer information strings. Nevertheless, this is our recommended form of displaying page addresses.
    
2. Show html-page titles (e.g. En About us 123)

   Choosing this option the app will display all pages not using their actual urls but using their html-page titles. This is a more inaccurate form of showing addresses of pages and might lead to some confusion when having a website with many different subpages, but allows cleaner overviews.

Domain Whitelisting allows to include this website's tracking code on other domains or subdomains that you consider part of this website. For instance, if your website is "mywebsite.com", you can whitelist your tracking code for mywebsite.shopify.com and track all the visits under a single instance. You can also add rules to whitelist all subdomains for a specific domain in a similar manner: *.anotherwebsite.com.

In this section you have the possibility to define your billing information that should be used for this websites' billing statements, choose the pricing plan for this website based on its website traffic and see a website specific overview of your costs.

The information you add within this tile will be used and shown for the automatically generated billing statements for this website. You can edit the following information:
 

1. Business/company name
2. Country
3. First name
4. Last name
5. Address of business/company
6. VAT-number of business/company

After you are done, please click the button "Save" at the bottom of the tile. You can edit this information at any point in time.
Important Note: Updated information can only be used for generated bills after you made a change to the data.

In this tile, you can add your credit card details for payment. Currently, we can only accept credit card payments.

Important note: If you have a WiX website, the entire billing will be done via WiX itself. Unfortunately, we cannot provide the information. Please check directly with WiX. 

This tile provides you with the information, on which pricing plan you are currently on – based on your website's traffic. The more traffic your website has, the higher your success. However also our cost increases in processing your data. 

This table will provide you with all the billing values that were produced by the selected website.

The table is made of the following columns:

• Billing Date: Date that the invoice has been created
• Amount: The billing amount in USD (further currencies will be available soon)
• Status: Status of the payment (Paid, unpaid, etc.)
• View Invoice: By clicking on the corresponding icons in this table, you will be forwarded to the PDF-download of each bill. 

With this feature you can define for which page of your website that your visitors visit, you would like to see a "conversion" in your statistics within the application. You can also group single pages to one conversion page in order to see cumulated statistics. This will allow you to better evaluate the actual success of guiding your visitors through your core processes (i.e. set a conversion when a visitor has completed the checkout on your homepage, has subscribed to your newsletter, has registered as a website-member, etc.). Conversion pages can only be defined by yourself. Until you have done so, no numbers of conversions will be shown.  

If you want to add a new conversion page for the selected website, please click on "Add Conversion Page". A new modal will open  for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.

Important Hint: You can see the statistics of your self-defined conversion pages in the tile "Conversions" in your dashboard or – for more details – if you go to "Pages --> Conversions".

In this view you can group identical pages with different URLs (i.e. the same product page for different articles) of your website for clustered statistics.

Imagine you have an E-commerce website. There is a high chance that you will have the same "Thank you" page for all product purchases at the end of the checkout (even though this page has different dynamic parameters in its URL, based on the purchase). If you do not cluster these URLs, you will see data on each "Thank you" page even though it is the same. Clustering these URLs allows you to see combined statistics for this page, but it will not change your data.

If you want to add a new dynamic page for the selected website, please click on "Add Dynamic Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.

Important Hint: You can see the statistics of your self-defined dynamic pages in various places (i.e. if you go to Pages --> Page visits).

The Privacy Center allows you to completely control your website with different levels of privacy. With fully customizable settings, website owners can now easily choose the level of privacy that suits their needs while staying compliant with the laws and regulations of each country. 

You can also View, Sign and Download the Data Processing Agreement, or consult the Terms of Use and other information.

We have four levels of privacy that our website owners can choose from. By default, the Maximum Privacy mode is activated for each new website. Get to know more about each level and the data that will be collected from visitors:

1. Level 1: Light Privacy
2. Level 2: Medium Privacy
3. Level 3: GDPR Privacy
4. Level 4: Maximum Privacy

Below each level is a dropdown list that explains explicitly and clearly what features/information are displayed within the app for each privacy mode. A check mark signifies that a feature/information for the level is displayed. If there is no icon, the feature/information for the specified mode will not be displayed. The higher the level of privacy, the less information about your visitors will be provided.

Customize Your Privacy Preferences by Country

Important Note: A minimum pricing plan must be purchased to use this functionality and note that only the website owner can modify the status of the countries.

By default, both drop-downs are active (open) for each privacy level and users can see the country lists and privacy level features.  Each country can have one of the 4 statuses:

1. Inactive
2. Active
3. Lock
4. Unidentified 

Each Data Privacy Level Card has a list that contains all the countries. Each country will always be visible on all 4 levels. By default, all the countries will be automatically set as Active for your privacy level. You can search for a particular country by typing a letter(combination), and the search should immediately display results with countries containing the letters. A country can only be active once or locked. Once activated on one level, the country will automatically be inactive for the other 3 levels. The countries are listed alphabetically and will be grouped according to:

1. Top list → Locked countries ordered alphabetically
2. Middle list → Active countries ordered alphabetically
3. Bottom list → Inactive countries ordered alphabetically

"Unidentified" should always be at the very bottom of the country list, viewable only when the user scrolls to the bottom of the list. The option "Unidentified" can only be enabled for one data privacy level. This refers to user data that can’t be identified and pinned under a particular country.

You can only “Lock” Active countries. A “Lock” country will never be moved to a different level and can be unlocked by clicking on the Lock icon. The total number of active and locked countries will be displayed in the drop-down header of each privacy card.

Some General Hints 

• The "Save Changes” button is active when the user made some changes to any country status or if the user changes the privacy level. If no changes are made, the button will appear as inactive.
• The “Save Changes” button is only active/available for the website owner.
• The website owner also has the ability to reset all settings in the new Privacy Center. The “Reset All Settings“ option is not available for the mobile version.
• The website owner can also cancel the changes to remove the latest changes made to the privacy settings.
• The Editor or Watcher can only view the data in the Privacy Center and cannot perform any of the following actions: choose a privacy level, change the country status, or save, cancel, or reset the privacy settings.

Using the Light Privacy setting, no information about your website's users is anonymized. By default, the app will display all visitors' information, but you still have complete control over the specific website data you want to track. IP Address, Page History, Returning Visitors, Visitor Location, and Screen Resolutions will be shown by default within the app.

Important Note: Before enabling this option, please check the dropdown list below the level, to better understand what information will be anonymized. If the circumstances or laws in your country/region require other extra measures regarding the protection of visitors' personal data, we highly recommend you make sure you have the correct settings in that regard, for each of your websites. You can enable or disable the above-mentioned features, with a few simple clicks in order to be compliant with the data privacy regulations of your country or region.

By choosing the "Medium Privacy" mode, all your visitors' IPs will not be stored or shown within the application anymore. The rest of the website data will still be tracked such as  Page History, Returning Visitors, Visitor Location, and Screen Resolutions. Additionally, any previously stored data up until the point of activation will be deleted and cannot be recovered.

Important Note: Before enabling this option, please check the dropdown list below the level, to better understand what information will be anonymized. Note that all the already registered IP addresses will be erased and cannot be restored. We are not tracking your visitors based on their IP address, so this option will not affect your data/number of visitors in any way.

Using the GDPR Privacy mode, you can anonymize your visitors' IP addresses and the path they took to reach your website. You will not be able to view the specific pages they visited and what time but you’ll be able to see how many pages they viewed during their session on your website.

Important Note: Before enabling this option, please check the dropdown list below the level, to better understand what information will be anonymized. Note that all the already registered IP addresses will be erased and cannot be restored. Your website visitors' specific history and journey will likewise be unknown.

At this highest privacy level, you are providing the best protection for your visitors' data. Everything that is anonymized while utilizing the lower levels is likewise anonymized within this level, as well as additional elements described further below.

By choosing the Maximum Privacy mode, the IP Address Tracking and Individual Visited Page History are both disabled. The visitor's browser's fingerprint will still be used to track visits on the website but the Returning Visitors Tracking is Approximate.

Additionally, the exact screen resolution of the visitor is no longer accessed from the user agent (visitor's browser). Instead of showing the exact screen resolution of a particular visitor's device, our app uses the viewport size (as determined by CSS) of the webpage to set a value. As a result, you will only be able to see an "approximate up to the next breakpoint in the standard scale of some of the most used resolutions" resolution screen. Therefore, if the resolution is 1680 x 1050, we select the next most popular resolution on the scale, FHD 1920 x 1080, and declare that this is roughly the resolution for that particular visitor.

Important Note: This option is set by default for all the newly added websites. The lower levels are also covered by this mode. Before enabling it, please check the dropdown list below the level, to better understand what information will be anonymized. Note that all the already registered IP addresses will be erased and cannot be restored. Your visitors' exact history, path on your website, and screen resolution will likewise be unknown. You can still have access to their approximate geolocation though.

If you have a business established in the territory of a member state of the European Union or Switzerland or you have customers from this area, you are subject to the territorial scope of the General Data Protection Regulation (GDPR). In order to use the application according to these regulations, you should enter into a customer contract  and  accept the  Data Processing Terms (DPA). You can download and view the documents by clicking on the corresponding buttons on each documents' line.

Important notes:

• If you have multiple websites, please sign a DPA for each one of them.
• The option "sign" for a DPA can only be seen by the website owner.

Here you can import data from your Google Analytics account. We highly recommend you to import your data after you have successfully installed our app on your website and you already have at least a visit tracked by us, so that there is continuity. You can see the imported data instantly, as it progresses. Your data will be imported backwards, from the most recent date to the most distant in the past one.

Important note:You can only import the data once per website! 

More details can be found here.

You can easily export your visitors' data or visits history as .csv or .xlsx at any moment! Select the time range and the file type and click on Export

Note: You can only export data for a 31 day time range!