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The Session Recordings feature enables you to actually see what your users are doing on your website. You can view actual video recordings of a visitor's actions during their session – illustrating where clicks occurred, content viewing patterns, and overall actions taken. Analyzing this valuable information empowers you to optimize your website for a better user experience.
This submodule offers two views for Session Recordings: the Main Table Overview and the Detail Page. To provide a clearer understanding of this feature, we've organized the article into the following sections:
Right above the tiles, you can see a date picker. This enables you to select a certain time period, or specific day, for which you want the dashboard's data to correspond.
It is crucial to limit the presentation of data to specific dates or time frames during which you executed potential campaigns or implemented other strategies. This will allow you to assess the effectiveness of these actions and use the insights gained for future planning.
The Session Recordings Main Table Overview provides a comprehensive view of your visitors' session recordings, offering valuable insights into how they interact with your website. Each row in the table represents a visitor's session recording, encapsulating their interactions and details.
The main table is organized with key columns:
This table allows various filter options that mostly refer to attributes of the visitor or the session recording itself. It streamlines your search by letting you select and display only the data that matches what you're looking for, making it easier to find exactly what you need.
We have two options that you can use to filter your data:
In this part of the table, you'll see a feature allowing you to select all the session recordings at once and perform an action. Click the "Select" button to select all the recordings, and then tap "Select an Action" to manage them. Below are the available mass actions:
The sections we have just seen are mainly for information purposes with the exception of the Actions column. As the name would suggest, this is a section where you can manage your session recordings and tailor things a little more.
You can find the Actions column on the rightmost part of this view and below are the following options available for you:
Important Note: Some actions may be limited based on your role and website permissions. Please check with your website admin if you are unable to select an option.
The next part of this submodule is the Detail Page View. After getting acquainted with the functionalities of each button, let's now explore the highlight of it all – the recording view!
The majority of the screen is dedicated to showcasing the Session Recording, offering a detailed perspective. Now, let's uncover the remaining features on this page. Within this section, you have the option to choose between two views, Recording Details and Visitor's Actions. Keep reading to discover more about these views!
In the Recording Details view, you will see all of the information from the dashboard in one place for each recording - such as Recording Date and Time, Visitor Type and Country.
Here is the information and set of actions available in this view:
Finally, let's check out the handy features on the edges of the Video Control Bar: "Skip Inactivity" and "Expand Screen".
Need to focus on important parts of a lengthy video? Hit "Skip Inactivity"! Want a distraction-free, full-screen view when everything's set up perfectly? Just simply click "Expand Screen."
Important Note: Some functions can only be accessed by a user with admin or owner access.
This feature is a game-changer! Depending on the insights you seek from watching a Session Recording, you might consider this absolutely essential.
With Visitor's Actions, you get to observe every single interaction made by the visitor—whether it's scrolling, mouse clicks, or focusing; you name it! This proves incredibly useful, especially when you're on a mission to identify a bug on your site and need to grasp precisely where the issue lies.
The "Session Recording" screen remains on the left. The only difference is that the screen opening on the right displays all the "movements" that constitute the visit, second by second. This allows you to pause the video when needed, enabling you to pinpoint the exact visitor action corresponding to your investigation.
In this section, you'll find a comprehensive display of all the movements, complete with timestamps and the "Jump to Action in Recording" button, symbolized by a clock icon. This tool simplifies the process of moving through the recording, enabling you to effortlessly locate and review the key moments.
This section of the Module Settings allows you to define how you want to set the recordings based on your preference. These configurations pertain exclusively to the "Session Recordings" module and do not impact your website or account settings in any way.
Essentially, there are five aspects that can be customized within this module:
Important Note: If you update your settings for the session recordings module in any way, you always have to click on the button "Save Changes" at the top right of this view.