See What Your Visitors Do on Your Page
Visitor Recordings enables you to actually see what your users are doing on your website. You can view an actual video of what a visitor did on your website during his session – where he clicked, how he watched the content, what his actions were. In order to give you a better overview of this feature, we divided the article into the following sections:
In the top right-hand corner of the page (under your account picture), you will find the date selector.
Click on this to expand the calendar. You can then choose a specific time range or even a day for which you want to view your data. It is important to manage the displayment of data to certain dates or periods in which you ran potential campaigns or took other measures, in order to measure how successful these actions were for future planning.
This main view represents the core of the platform. In comparison to other features of the application, this view contains a lot of information and might seem complicated at the first glance, but it is nothing of the sort. What it provides is a very powerful overview of all the tools and information you need in order to navigate through your visitor session recordings.
Important Hints:
The first screenshot above gives you a solid overview of the main elements in this view.
Each row of the table presents a session recording of one of your visitors with all its info and actions. The main table is structured with the following columns:
This category mostly contains filters that refer to attributes of the visitor or the visitor recording session itself. The following general filters are available for you:
Funnel Filter: search for recordings where your visitors dropped out at a certain level of a funnel.
This filter category offers the option to view your recordings in a certain period of time. The filters range from the current day right up to the instalation date of the aplication.
This filter comes in very handy when trying to see the traffic registered on your website within a specific period of time.
In the above screenshot you see the important fields for this section marked.
Now you are familiar with the look and feel of this page, let's delve a little deeper into all of the different sections available to you. This is highly intutitive and interactive. For ease, I have numbered the different features and explained each below:
The sections we have just seen are mainly for information purposes with the exception of Actions. As the name would suggest, this is a section you can use to tailor things a little more.
An Important Note Upfront: All actions may be limited based on your role and website permissions. Please check with your website admin if you are unable to select an option.
Now we have seen what all the different buttons do, it is time for the best bit! The recording view itself.
The Visitor Recording takes up most of the screen so you are able to see it in detail. Let's go through the functions which make up the rest of this page. There are two views to choose from within this section. (A: Recording Details& B: Visitor's Actions).
A. Recording Details: Within the Recording Details view, you will see all of the information from the dashboard in one place for each recording - such as RecordingDate and Time, Visitor Type and Device/Browser Used.
Saving the best for last - the two furthest functions on the Video Control Bar are "Skip Inactivity" and "Expand Screen" So, if you have a long video to watch, try using the "Skip Inactivity" button to ensure you are just seeing the important stuff! Likewise with "Expand Screen", if you already have everything set up as needed, just click here and all else will disappear - allowing you to view the recording in full screen.
B. Visitor's Actions: This bit is genius! Depending on the information you need from watching a Visitor Recording, you could find this completely indespensible!
Visitor's Actions allows you to see every single action taken by the visitor. By "Scroll", "Mouse Position", "Focus"...you name it! This is particularly helpful if you are, say, trying to identify a bug on your site and need to understand exactly where the issue is.
In this view, you still have the "Visitor Recording" screen on the left. The only difference is that the screen which opens on the right shows you all of the "movements" which make up the visit. Second by second. So, you can pause the video where needed and find the exact visitor action which corresponds with what you are looking for.