Platform News - January 2026

Welcome to Platform News – January 2026, and the first platform update of the year.

This edition rounds up the most relevant changes released across TWIPLA over the past month. You’ll find updates focused on everyday usability, clearer configuration, and smoother collaboration, alongside an early look at what’s starting to take shape for the months ahead.

Use the table of contents on your left to jump straight to the sections you’re most interested in, or scroll through for the full overview.

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Editing existing custom dashboards is no longer limited to Website Owners. Editors can now step in to update and maintain dashboards themselves, removing unnecessary bottlenecks in day-to-day work.

This change was driven directly by customer feedback, particularly from larger teams such as TUM, where relying on a single admin to make every dashboard adjustment created unnecessary friction. With this update, Editors can fine-tune dashboards themselves while ownership and structural control remain protected.

Editors can now:

• Edit report blocks within existing custom dashboards
• Adjust dashboard-level filters
• Save updates to existing custom dashboards

Editors cannot:

• Create new custom dashboards
• Delete existing custom dashboards

These changes make it easier for teams to keep dashboards accurate and up to date without relying on a single owner.

→ Support Center: Custom Dashboards

Visitor behavior analytics feature summary report blocks across the Master Dashboard have been updated to ensure they accurately reflect the selected time period and follow a consistent, up-to-date design.

Previously, some summaries could display metrics that did not fully align with the active date range, or used outdated layouts and icons. These inconsistencies have now been resolved across all visitor behavior summaries.

These updates apply consistently across the following report blocks:

• Session recordings
• Conversion funnels
• Event tracking
• Heatmaps

Now, these all follow the same calculation logic, match the current report block design, and use consistent, correct iconography, making the Master Dashboard easier to scan and trust at a glance.

→ Support Center: Master Dashboard

Interface elements across the platform have been adjusted to display more comfortably on smaller screens. Key areas now make better use of available space, reducing the need to zoom or scroll when working in more compact views, without changing how features behave.

This update is especially noticeable in embedded or constrained environments, where browser zoom is not available. The refined layout feels less cramped and makes navigation and daily use more comfortable across the platform.

The benchmark selection within Competition has been reworked to make it clearer what you are comparing your website against and how those comparisons are calculated.

The header now clearly separates the competition benchmark settings (business sector and region) from your website’s own sector and region. This makes it easier to understand which values define the benchmark and which ones belong to your site. Your website’s sector and region are shown separately, with a direct link to update them in the website settings if needed.

Alongside this structural change, labels have been refined and tooltips expanded to better explain how benchmark data is collected and calculated. The underlying data calculations have also been improved, resulting in more reliable comparisons and a clearer overall experience when working with competitive benchmarks.

→  Support Center: Competition

Tab-key keyboard navigation has been introduced across several areas of the platform, improving accessibility by allowing users to move through key interface elements without using a mouse. 

Navigation follows standard keyboard behaviour, using Tab and Shift + Tab to move between interactive elements, with Enter or Spacebar used to activate selections.

Keyboard navigation is currently supported in the following areas:

• Session Recordings
• General Website Settings
• Privacy Center

Clear focus indicators highlight the active element as you move through the interface, making these areas easier to use for people who rely on keyboard interaction while also improving overall usability for all users.

Keyboard navigation support will continue to be expanded to additional areas over time.