Credit Consumption

Feature-Based Credit Consumption

Main Module	Submodule	Credit Consumption Logic	Notes
General		Each page view consumes 1 credit.
Behavior analytics	Event tracking	Each triggered event consumes 0.1 credit.	Consumption applies to the following event types triggered: eCommerce, custom & default. Credits are NOT consumed for triggered conversion events.
Behavior analytics	Session recordings	Each generated session recording consumes 1 credit.	Session recording length does not impact credit consumption.
Behavior analytics	Heatmaps	Any session interaction with a heatmap page consumes 1 credit.
Behavior analytics	Conversion funnels	Any session interaction with a conversion funnel consumes 1 credit.
Visitor communication	Polls	At least one interaction with a poll consumes 1 credit.
Visitor communication	Surveys	At least one interaction with a survey consumes 1 credit.
General	TWAIA AI assistant	Each submitted question consumes 10 credits.

Features Requiring a Minimum Credit Budget

Access to the features listed below requires meeting defined minimum monthly credit thresholds.
These thresholds are currently fixed and cannot be adjusted by partners.

Feature	Minimum Monthly Credit Requirement	Equivalent Pricing Plan Level	Notes
Applying country-specific data privacy modes	10,001	Advanced
Accessing company reveal (visitor company distribution)	25,001	Pro
Setting up visitor segments	25,001	Pro
Setting up custom dashboards	25,001	Pro
Accessing AI analytics	25,001	Pro	Planned for 2026.
Setting up custom reports	25,001	Pro	Planned Q1 2026.

Contributor-Based Credit Consumption

Monthly credit consumption per contributor depends on the total number of contributors on a website or account.

Contributor Count	Monthly Credit Consumption per Contributor
1	-
2-3	1,500
4-5	5,000
6-7	10,000
8-10	15,000
11-20	20,000
21-100	25,000
>100	Custom