Credits Consumption
Credit Consumption by Feature
| Main Module | Sub-Module | Basis of Credit Consumption | Comments |
|---|---|---|---|
| Statistics | All sub-modules | 1 page visit = 1 credit | |
| Statistics (planned Q3 2026) | Social media tracker | No credit consumption | |
| Behavior analytics | Custom events | 1 Event = 0.1 credit | For both manual (i.e. ecom) and auto-events a consumption of 0.1 credits is executed. |
| Behavior analytics | Recordings | 1 Recording = 1 credit | Independent of recording’s length. |
| Behavior analytics | Heatmaps | 1 Visit of heatmap's page = 1 credit | |
| Behavior analytics | Funnels | 1 Visit of a funnel's page = 1 credit | |
| Behavior analytics (Q2 2026) | Form analytics | At least one interaction with the form = 1 credit | Independent of the form’s complexity. Multiple interactions with a form still result in the consumption of only one credit overall. |
| Feedback | Polls | At least one interaction with a poll = 1 credit | |
| Feedback | Surveys | At least one interaction with a survey = 1 credit | |
| General | TWAIA – AI Assistant | 1 question = 10 credits | |
| SEO (planned Q2 2026) | Frequency of data updates | More details to follow soon. |
Features Needing a Minimum Monthly Credit Budget
A website or account needs to have a minimum number of monthly credits available to gain access to the features named below. This threshold can currently not be defined by our partners.
| Feature | Required Minimum Monthly Credit Budget | Minimum Credit Budget Compares to which Plan? |
|---|---|---|
| Applying Data Privacy Modes to Specific Countries | 10,001 | Advanced |
| Company Reveal | 25,001 | Pro |
| Setting up Visitor Segments | 25,001 | Pro |
| Setting up Custom Dashboards | 25,001 | Pro |
| Access to AI Analytics (planned November 2025) | 25,001 | Pro |
| Setting up Custom Reports (planned Q1 2026) | 25,001 | Pro |
Website/Account Contributors
Monthly consumption of credits per contributor depends on the number of a website's or an account's overall amount of contributors
| Number of Contributors Segment | Credit Consumption per Contributor (monthly) |
|---|---|
| 1 | - |
| 2-3 | 1,500 |
| 4-5 | 5,000 |
| 6-7 | 10,000 |
| 8-10 | 15,000 |
| 11-20 | 20,000 |
| 21-100 | 25,000 |
| >100 | custom |
